Categories
Telecoms Uncategorized

Broadband upgrade

The Pure Fibre broadband upgrade is now complete. They’ve installed a second fibre link to London, which should improve speed and reliability of your broadband connection.

The link was ordered last October, and is now completed, having been somewhat delayed by OpenReach misunderstanding what was required, and then by Covid-19.

The second link takes a separate route to London, so the chance of both links being down at the same time is very low. And while they’re both up, bandwidth will now be twice what it was. That should mean that speeds should generally be much faster.

I’ve been getting 350Mb/s on the “average 500Mb/s” plan today, which is quite enough for my purposes.

Broadband speeds have suffered over the last few months, but are much improved now. Note that you’ll get better speeds using Ethernet (plugged in to the wall outlets), than with wi-fi. Wi-fi speeds might be reduced by interference from electrical devices, and will be reduced if the signal has to pass through solid objects like brick and plaster walls.

Categories
Telecoms

Internet Service

A Derwenthorpe resident has been in touch with Pure Fibre asking about our levels of broadband service recently. Here is their reply.

We are sorry that you have been experiencing slower speeds than normal on the Derwenthorpe network. Unfortunately, since the Government’s closing of schools and advice for all to work from home as much as possible, in common with many other Service Providers, we have seen a consistent, unprecedented level of traffic across the Derwenthorpe network. With home schooling and home working increasingly requiring online access during the day and many more people at home at night rather than out socialising, we have seen a doubling of our normal traffic levels throughout the day. 

With the network between Derwenthorpe and London being of fixed capacity, this has put tremendous strain on the network resources, resulting in saturation of the available capacity. We have therefore had to take measures to ensure that all Derwenthorpe subscribers get as fair and reasonable access to the internet as possible during peak periods.   

We are exploring methods of increasing the capacity to Derwenthopre but this is likely to be challenging as most of the providers are operating skeleton crews offering critical support and not accepting or implementing new orders. We will however continue to engage with suppliers to see if a solution can be found. 

In recognition of the reduced service levels at this challenging time, April bills for our Lightspeed package will reflect a reduced monthly rate of £21.60 for the service.