The estate has a Fibre network that delivers Internet, landline phone, TV and Radio to your home. It’s a great facility, only available to about 10% of the UK (in early 2020).
The network is built by Fibre-options, and the service is provided by Pure Fibre. They’re parts of the same company.
TV and Radio signals come from an aerial on the Super Sustainable Centre. They don’t rely on the Internet access.
In most homes in the UK, the Internet is accessed over a phone line. Here, it’s the other way round. The phones are provided over the Internet. So if the Internet is down, then so are the phones.
If you need help from them: Contact Pure Fibre
- Internet OutageWe wrote to Pure Fibre to ask about the recent Internet outage. For me, that was four hours on Wed 26 May, and one hour on Saturday 29 May. Our questions (in bold), and their answers are below […]
- Broadband upgradeThe Pure Fibre broadband upgrade is now complete. They’ve installed a second fibre link to London, which should improve speed and reliability of your broadband connection.
- Fibre upgradeSome progress on the Fibre upgrade, which should make the Internet and Phones service faster, and much more reliable. Ducts were installed under Fifth Avenue and Derwent Way last Monday (30 March). Fibre was laid in the ducts. […]
- Internet ServiceA Derwenthorpe resident has been in touch with Pure Fibre asking about our levels of broadband service recently. Here is their reply. We are sorry that you have been experiencing slower speeds than normal on the Derwenthorpe network. […]
Status updates from Pure Fibre via Twitter. You can also get email notifications.